Membership Program (more info)
--> You have issue on the SAAS, you write it to us via EMAIL/CHAT/HELPDESK (by attaching screenshoot or video), than we will FORWARD IT to vendor's support, than if we get reply ,we will forward it back to you as the answer
--> Sometime, we can reply you fast, but sometime not, it all depanding on how fast we get reply/response from the Vendor's Support, so you have to understand this situation. But we allowed you to do REMINDING regarding your issue, so we can always remind that your problem still not get reply by the vendor than we also can remind the vendor support as soon as possible.
--> For any SAAS that support by us , we can handle only on some issue, such as ACCOUNT CREATION/EDITING , re create New account for you, providing tutorial/resources/bonus, and account testing. Sometime, we also need official support before able to help you fix any issue you have on the SAAS